Job Outline

· To prepare and verify accurate cargo documentation, maintain currency information and status of consignments.

· To update flight handling reports and to identify, monitor irregularities and discrepancies to achieve high service and quality standards.

· Provide necessary support in cargo commercial activities.

· To input statistical and operational data into the database to generate productivity reports.

· To ensure timely, effective communication and information flows and to produce routine reports for flight shift to incorporate required service standards.

Critical Competencies

• Customer Service Orientation
• Attention to Detail & Quality
• Interpersonal Ability
• Organising for results
• Continuous learning
• Effective Communication

Qualifications

• Educated to high school or ‘O’ level equivalent.

Experience

• Minimum 2 years’ experience with the CHA or Airline in a similar capacity.
• Knowledge of Cargo or related environment.
• Training on basic safety, cargo and ground handling courses.
• Knowledge of Internet and MS Office applications.
• Fluent in written and verbal English, Cantonese and Mandarin.